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Brooklin Customer Service..........

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Nickies
(@nickies)
Honorable Member
Joined: 1 year ago
Posts: 290
Topic starter  

I am trying to be in touch with Simon from Brooklin since a month in regards of the 1946 Pontiac parts I received before the Holidays. There is no replies to my numerous emails. Is he gone on vacation or sick leave?

He has always been fast to reply to emails.


   
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Karl Schnelle
(@karl)
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Joined: 26 years ago
Posts: 1415
 

Parts are now being handled by Mo Brown of the BCC ( https://brooklinmodels.com/pages/brooklin-models-collectors ).  Perhaps try to ask him your question? 


   
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John Kuvakas
(@jkuvakas)
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Joined: 2 years ago
Posts: 5214
 

Simon is usually pretty fast on his response. Have you checked your spam folder?

John Kuvakas
Warrenton, VA


   
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Harv Goranson
(@mg-harv)
Illustrious Member
Joined: 26 years ago
Posts: 2260
 

I get quick rsponse from Simon and Julie on Facebook. Are you on FB?


   
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Nickies
(@nickies)
Honorable Member
Joined: 1 year ago
Posts: 290
Topic starter  

@jkuvakas Yes.......... I maybe on a blacklist for some reason LOL My last request was 01/22/2022.


   
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John Kuvakas
(@jkuvakas)
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@nickies, I can look into it if you like.

John Kuvakas
Warrenton, VA


   
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John Kuvakas
(@jkuvakas)
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Joined: 2 years ago
Posts: 5214
 

@nickies, touch base with Simon again. He sent an email on Jan 23 offering to replace your model and has been waiting for your response. If you didn't receive that email, let him know.

John Kuvakas
Warrenton, VA


   
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Nickies
(@nickies)
Honorable Member
Joined: 1 year ago
Posts: 290
Topic starter  

@jkuvakas Thank you for your assistance. I finally found his message.


   
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John Kuvakas
(@jkuvakas)
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Glad you got it worked out. 

John Kuvakas
Warrenton, VA


   
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Chazy.R
(@chazy-r)
Reputable Member
Joined: 2 years ago
Posts: 148
 

@jkuvakas I sent a request to Mo Brown and order was filled and paid for in less than 3 days! Outstanding and kudos to Mo and others involved in the transaction. Much thanks


   
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John Kuvakas
(@jkuvakas)
Famed Member Admin
Joined: 2 years ago
Posts: 5214
 

@chazy-r, yes, Mo is the resource for parts for older brooklins. When a new model, ordered at the factory, is delivered and found to need a part, Simon would be the guy to go to. The factory will carry a limited number of parts for new issues.

John Kuvakas
Warrenton, VA


   
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