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Topic starter
24/01/2017 6:48 pm
My Experience with American Excellence Diecast
Recently I ordered a 1:18 model car from this company.
On their website, there is a statement about their outstanding
customer service.
When the model arrived it was damaged. The hood ornamet was
broken, the passenger mirror was broken, and the muffler and
Tail pipe was broken.
I called their customer service to inquire about a return authorization.
I called four times, and the phone rang and rang with no answer.
I then called and left a detailed message on their answering machine
several more times, and still got no response..
at this point I contacted my credit card company and asked for help.
They said first I would have to notify American Excellence in writing.
I then sent them a detailed E-mail with all the information, and still no reply.
My credit card then issued me a full credit of $129.00, but stated that
American Excellence would have 30 days to reply to them.
Today my credit card co. told me that they had tried to resolve the
Issue with American Excellence, and they also received no reply, so
my refund was now permanent.
Now I have all my money back, and I still have the model car.
I just don't understand how a company can do business this way,
And survive.
24/01/2017 8:17 pm
I returned twice to them successfully ...
... the second time was around the holidays and it took them several days to reply.
25/01/2017 2:16 am
Your story makes me appreciate Danbury Mint all the more. Best customer service ever!
George Schire
Oakdale, Minnesota
25/01/2017 9:59 am
I've had no issues with any of the models I bought from them but when asking questions I rarely get a reply. Awful service compared to DM which was the pinnacle of good c/s IMO.
25/01/2017 2:11 pm
I had the same experince with them
I paid with paypal so I filed a claim and received a refund still no reply from them