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Excellent service from Brooklin!

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(@moe-parr)
Illustrious Member
Joined: 5 years ago
Posts: 2340
Topic starter  

I bought the '55 Studebaker, a model I've long admired, at a very good price from BM Outlet. Unfortunately it arrived missing the passenger-side taillight:

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I sent an e-mail and promptly received a reply directly from Simon, who promised to send a replacement part. It arrived today (actually, 2 of them) and after a super easy installation, my Studebaker now looks like this:

20240604 220441

 Very, very pleased with both the product and the service. Thank you, Simon!


Barry Levittan
Long Island, NY


   
John Kuvakas, Mark Sweeney, John Merritt and 5 people reacted
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(@Anonymous 197205242)
Joined: 5 years ago
Posts: 5402
 

It is a first-class company and such fantastic service seems a regular and typical way of theirs. A fine Brooklin 1/43 there and a great looking Studebaker !



   
John Kuvakas, Mark Sweeney, John Merritt and 4 people reacted
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(@bob-jackman)
Illustrious Member
Joined: 29 years ago
Posts: 15062
 

Barry, nice to hear that you received such great service. My contact with Simon is somewhat limited but each time I have had contact with him it has been excellent.



   
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(@jack-dodds)
Illustrious Member
Joined: 5 years ago
Posts: 21216
 

@mikedetorrice That '55 Studebaker is a fine model and I find the color combo really suits it.  My limited experience with Simon's quality service and communication is similar to yours Barry.



   
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