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22/04/2021 7:39 am
Amanda says, (there)"will be charging a handling fee of £12.00, plus a minimum cost per part of £1.50 plus a maximum of 6 items per order."
Here's what the "Spare Parts" tab on the website now says:
"Wheels and tyres, mirrors and bumpers, Brooklin Models offers you a wide range of components and replacement parts. Whatever you are looking for, from a spare part to repairs of your model, we are here to support you with advice and suggestions. We appreciate there are genuine collectors requesting parts for their Brooklin collections.
Here are the requirements for ordering Spare Parts:
- Minimum charge of £ 12.00 plus parts and postage.
- Minimum price per item is £ 1.50.
- Maximum order of 6 parts per order.
For cars now out of production when and until we have those parts in stock.
Please contact us for your Spare Parts Order: mail@brooklinmodels.com"
I also heard from Simon who says, "Just to clarify it is a £12 handling charge plus parts prices and postage with a maximum order of 6 parts. Obviously, we will still supply parts for news models that have broken in transit.
Daily we get lists regularly for over 20 parts often far more. It takes hours to find these parts and get them all together and we need to make sure we can cover the costs. In many ways, we are a victim of our own success when it comes to supplying parts but it is a drain on the companies resources."
Looking at it from a collector's perspective, I'm glad Brooklin has a parts program. Few manufacturers do, particularly on older models. We've had an incredible benefit for a long time in Brooklin's generosity regarding spare parts. But, for each request, someone has to go find the part package it, and prepare it for shipping. With as many requests as they get, being a "parts runner" would be a full-time position. Knowing how many requests they get on a daily basis and how long it takes to track down those parts, the charges seem reasonable. I think it was a tough but necessary decision for them to make.
John Kuvakas
Warrenton, VA
22/04/2021 7:54 am
So it is not a minimum charge of 12 GBP - they need to re-write their website and call it a 'handling fee'! Plus its for new models just shipped - so a big change in policy. Not obvious from their spare parts tab...
22/04/2021 8:12 am
John; from your comments above, it looks like some people took advantage of Brooklin's previous "generous" parts program (ie;regularly ordering over 20 parts and far more at a time). I'm going to go out on a limb and guess these people were in the business to pickup broken/missing parts Brooklins at a cheap price, fix them up and resell them for a profit or simply to build their collection with cheap Brooklins. The new parts fees should stop them dead in their tracks. Bravo for Brooklin!! I can't imagine myself needing over 20 parts at a time-I have a very lot of Brooklins but not more than 6 needing a door handle, mirror. or antenna. It seems that these people have ruined it for the rest of us ie:the collectors that only needs to replace a part that fell off and was lost.It is now going to cost us dearly.
22/04/2021 11:55 am
I think i ordered only three times in the last fifteen years some parts from Brooklin. I ordered also some parts from Mike Stephens (Western Models). Generally it was to get wipers so thin and fragile to install that they remained in a flask containing pills. I think i will try avoid to buy older models without parts in the future.
23/04/2021 10:24 am
John; from your comments above, it looks like some people took advantage of Brooklin's previous "generous" parts program (ie;regularly ordering over 20 parts and far more at a time). I'm going to go out on a limb and guess these people were in the business to pickup broken/missing parts Brooklins at a cheap price, fix them up and resell them for a profit or simply to build their collection with cheap Brooklins. The new parts fees should stop them dead in their tracks. Bravo for Brooklin!! It seems that these people have ruined it for the rest of us ie:the collectors that only needs to replace a part that fell off and was lost.It is now going to cost us dearly.
Indeed it does. But it appears he hasn't figured out how to get into the new forum structure.
23/04/2021 12:03 pm
I get the Brooklin reasoning behind this fee; IMO its still a great service and I appreciate being able to find such parts that might get broken or lost from models bought years ago.
23/04/2021 12:59 pm
John; from your comments above, it looks like some people took advantage of Brooklin's previous "generous" parts program (ie;regularly ordering over 20 parts and far more at a time). I'm going to go out on a limb and guess these people were in the business to pickup broken/missing parts Brooklins at a cheap price, fix them up and resell them for a profit or simply to build their collection with cheap Brooklins. The new parts fees should stop them dead in their tracks. Bravo for Brooklin!! I can't imagine myself needing over 20 parts at a time-I have a very lot of Brooklins but not more than 6 needing a door handle, mirror. or antenna. It seems that these people have ruined it for the rest of us ie:the collectors that only needs to replace a part that fell off and was lost.It is now going to cost us dearly.
I'm guilty of repairing old Brooklins for my collection, never for resale, and never more than one model a year and I've never ordered more than 3-4 parts at a time so the new policy is designed to curtail the abusers of this service. It is unfortunate the the one size policy has to fit all.
John F. Quilter
Eugene, Oregon USA
23/04/2021 5:59 pm
@jack-dodds I totally agree with your opinion and am glad that Brooklin are going to continue this service which was so nearly discontinued. It is a service that is not available from SMTS in respect of Conquest / Madison etc.
John Kuvakas and John Kuvakas reacted
24/04/2021 10:31 am
Why not adopt a preferred collectors policy? Brooklin will know who the genuine collectors are; members of the Brooklin Collectors' Club, long term customers etc. They may also have a record of those who have abused the system. It might mean a more work, and no doubt for the unfortunate Amanda, but at least the Brooklin Brotherhood wouldn't be offended nor alienated.
John Quilter and John Quilter reacted
25/04/2021 8:24 am
Mike. I think you partly touched on where Brooklin's focus should be. Check their records and identify the abusers. However, being a member of the Brooklin Collector's Club or a long time collector does not exclude them from being an abuser. I think Brooklin is moving in the right direction by limiting parts to six. This is very reasonable. Yes, it will cost more, but at least we have the option of being able to get parts and we should be thankful for that. Brooklin could have made the decision to scrap the program.
John Kuvakas and John Kuvakas reacted