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Topic starter
20/06/2022 10:27 am
THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED CUSTOMERS:
1. "I think it should be explained in the brochure that the local
convenience store does not sell proper biscuits like custard creams or
ginger nuts."
2. "It's lazy of the local shopkeepers in Puerto Vallarta to close in the
afternoons. I often needed to buy things during 'siesta' time -- this should
be banned."
3. "On my holiday to Goa in India, I was disgusted to find that almost
every restaurant served curry. I don't like spicy food."
4. "We booked an excursion to a water park but no-one told us we had to
bring our own swimsuits and towels. We assumed it would be included in the price."
5. "The beach was too sandy. We had to clean everything when we returned to our room."
6. "We found the sand was not like the sand in the brochure. Your
brochure shows the sand as white but it was more yellow."
7. "They should not allow topless sunbathing on the beach. It was very
distracting for my husband who just wanted to relax."
8. "No-one told us there would be fish in the water. The children were
scared."
9. "Although the brochure said that there was a fully equipped kitchen,
there was no egg-slicer in the drawers."
10. "We went on holiday to Spain and had a problem with the taxi drivers as
they were all Spanish."
11. "The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."
12. "It took us nine hours to fly home from Jamaica to England. It took
the Americans only three hours to get home. This seems unfair."
13. "I compared the size of our one-bedroom suite to our friends'
three-bedroom and ours was significantly smaller."
14. "The brochure stated: 'No hairdressers at the resort,' We're trainee
hairdressers and we think they knew and made us wait longer for service."
15. "When we were in Spain there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that therewould be so many foreigners."
16. "We had to line up outside to catch the boat and there was no
air-conditioning."
17. "It is your duty as a tour operator to advise us of noisy or unruly
guests before we travel."
18. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
19. "My fiance and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."
John Kuvakas
Warrenton, VA
20/06/2022 11:40 am
Long live the Legend of the Ugly American (now available in all nationalities!)
dirt on the beach ???? fish in the water ?????_____pre-POS-terous !!!!
20/06/2022 6:52 pm
I have taken many escorted tours outside the US. These comments do not surprise me. You will sometimes get surprised. Just enjoy the experience, and absorb the history, culture, and scenery.
Ed Davis
Inverness, Illinois, USA
21/06/2022 8:48 am
This is what you get. Nothing but negative reviews. That is why I do not read them. But I did like the last one.
21/06/2022 9:04 am
They walk among us. You have to wonder how such people are able to get through life. I have to remind myself that they are the very small percentage and see the humor in their self-absorbed perspective.