So this was purchased and shipped from an actual Genesis dealership in NJ to me also in NJ. Trust me it was not inexpensive. The shipping box and box it came in 100% intact. Upon removing the box I could hear that dreaded rattling sound. Sooooo, here's what was found. You can tell the person who packed it KNEW !!!!!
"You can tell the person who packed it KNEW!"
IMO, not necessarily. Showcase plastic can be brittle, one good drop (or drop kick ) is often all that's required to fracture plastic such as this. Who knows what wild ride your package experienced before landing on your doorstep.
That Dealership should remedy this without hesitation. Good luck, and I'm sorry for your loss.
@chris has been confirmed, the person who packed it was aware of damage. Was under impression I knew of this at the time !
@modeldadeeee Well then, you BETTER receive some kind of compensation unless they can prove you knew about it. Are they claiming you saw pictures that included damage?
No pictures, no texts, no emails. My cash went to them, busted case to me. Yes they are overnighting the cover to me. The busted one goes back to them.
No damage to the model itself?
@modeldadeeee Thank goodness and the new case coming so that helps but it still is a pain.
@perrone1 yes sir as I was in the process of rearranging the " Genesis " section of my office !
I'm glad it got remedied Ben, I know it's still frustrating. 😥
@geno they did right, but I would not purchase from them again..
@modeldadeeee I understand. Once the trust is broken, its hard to go back.😟
@geno I try really hard to support local businesses. But when I am deceived & made to hold them accountable, well then I am done. I have a white Genesis G80 coming from Korea next week. It cost me a whole lot more, but I have had nothing but great success with them.












